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Return Period:

We have a 30 day return period to return most items (subject to exceptions as detailed below) and a 3-day return notice period which means you have 3 days after receiving your goods to request a return. You will then have 30 days within which to complete your return. The 30 day period is measured from the date of delivery.

If the goods are not received back within the 30 day period then we can not accept the return and can not process a refund. Any goods that we receive after 30 days will be donated to a local charity and there would be no refund to yourself.

 

Returnable items:

Wallpaper and fabric samples are non returnable and once shipped an order for a wallpaper sample or a fabric sample can not be cancelled.

Part orders are non returnable (ie over ordered wallpaper, excess rolls of wallpaper/unused rolls of wallpaper in whole or in part).

Discontinued and sale item wallpapers are non returnable. This is because we cannot return items to our suppliers where they will not accept returns (ie items discontinued by themselves).

If the wallpaper you order is printed to order/custom printed wallpaper then because of the custom nature of this order we will not be able to accept a return. This policy also applies to all fabrics – where either the fabric has been cut ready for shipment or is en-route and also where the wallpaper printing has begun or the wallpaper is en-route.

Because fabric is specifically cut to order from a larger roll then this makes the fabric un-resalable. Therefore we are unable to accept fabric returns.

Subsequent batch match and subsequent die lot orders are non returnable (see below under ‘Subsequent orders’ and ‘Subequent die lots’)

Please note that we do not accept returns from Trade customers (unless the item is damaged)

After 3 days the order is final and non returnable.

 

Samples:

Please order a fabric/wallpaper sample first to ensure that you definitely want to buy a length of fabric or any wallpaper.

We strongly recommend that you receive a sample of the wallpaper or fabric before ordering as this will help in making a decision as to whether the wallpaper or fabric is the one you want to purchase.

 

Product Description / Colors / Subsequent Die Lots

Although full care and attention has been made to ensure product descriptions and measurements/prices are correct we reserve the right to make changes for typographical errors. Color of products displayed: please note that color may differ slightly from how it appears on your screen display due to varying monitor settings. For this reason we recommend receiving a sample prior to placing an order due to the risk of color variance as displayed.

Where a customer has placed an order based on the screen display color then the customer deems to accept a slight variance of color in the printed wallpaper due to the possibility of a color variance on the screen monitor which is outside of our control.

Subsequent die lots: because of the possibility of slight color variance between different printed die lots it is always advisable that the customer purchases wallpaper from the same die lot to ensure color consistence of the wallpaper. Where one die lot has been sold out in its entirety and a later die lot is then sold in its place then a custom who places an order in the later die lot having already purchased in the earlier die lot is deemed to accept any color variance between the two die lots.

Return Process:

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The wrapping must be unopened.

To start a return, you can contact us at sales@morriswallpaper.com.

Our return address is printed on the shipping label of your package and it is to this address that any return must be made. If no return is made within the 30 day period as detailed in the ‘Return Period’ above then you will have been deemed to have accepted the goods irrespective of any circumstances relating to the goods (damaged, defective, customer change of mind etc). No refund will be made unless goods are received back to us.

If your return is accepted, we’ll send you details of where to return the items to. This is usually the same as the ship from address on your parcel and would be confirmed to you should the return need to be sent to a different address.

Items sent back to us without first requesting a return will not be accepted. Our wallpapers are sourced from many locations (USA, UK, Europe). A large number are stocked and shipped from the UK and because of this we have an office in the UK in addition to the US to facilitate this. Returns would need returning to the location from which they have been shipped from at your own cost. The ship from location will be provided on shipment of the order or can be supplied by request to us prior to placing an order. It will also be apparent from the tracking number of the shipment. Items shipped from the UK must be returned to the UK.

All return shipments must be sent on a DDP (delivered duty paid) basis. This is because a return to the UK whereas it has originally shipped from the UK should not have any import duty applied to it and shipping on a DDP basis ensures that the return has no duty chargeable to ourselves.

 

Return Costs

Return costs (ie return shipping costs) are to be paid by yourselves.

There is a 30% restocking fee if your are returning goods and this is deducted from any refund. There is a $25 administration fee that is applied to all returns.

If you are exchanging goods then the restocking fee is 15%.

All refunds are less original shipping costs.

 

Subsequent orders:

If the order placed is a subsequent order for the same batch as a previous order (where an earlier order has been placed from a certain batch and we are asked to by way of an additional order to find further rolls from the same batch) please note that these orders take us considerable time as we often phone all suppliers to determine whether they have rolls from the same batch.

We do this to help clients complete their projects but the work required by us is very often disproportionate to the order value and because of this we would not be able to then accept the return of the rolls from a subsequent batch match order.

The restocking fee applied where our suppliers have shipped wallpaper to us and we need to return the wallpaper due to the order being cancelled by yourself. This can occur even if we have not shipped the wallpaper.

 

Cancellations Prior to Shipping

In order to get your order to you as fast as possible we try to place you order with our suppliers as soon as we receive the order from you. In many cases this means that we will pay the supplier for your wallpaper/fabric in advance of us receiving and shipping to yourselves. We can not cancel fabric orders or printed to order wallpapers prior to shipping as these will either have been cut or the printing process already commenced.

When you cancel prior to us shipping we may have already paid for your goods and we also receive a deduction from your payment of 6% as the fee charged by the credit card company to us to process your payment.

We therefore deduct the financing fee from your refund of 6% and we deduct an admin fee of $25. Because of these costs we do not accept the cancellation of sample orders but we do accept cancellation of rolls of wallpaper (provided it is not a custom printed order).

Custom Printed Wallpapers/Fabrics

Custom printed orders by their nature are specifically printed for you. We therefore cannot accept a cancellation once printing has started or a return unless the item is faulty or damaged.

 

Return/Exchange/Cancellations processing timeline

We will process your Return within 4 days of receipt and issue an email confirmation of the refund. Depending on your bank/card issuer a refund can take between 3-5 days for the funds to appear in your bank account. Please note that this period is extended should the 4 day period overlap with any Public Holiday such as Christmas, Easter etc. In cases of Exchange your new items will be despatched within 4 days (subject to them being in stock) or within 4 days of them coming back into stock.

For all Exchanges to take place the returned goods must be unopened and in resalable condition. Should you wish to cancel your order before shipment please notify us via email Monday - Friday 8am - 6pm. Please note that emails sent after 6pm or during the weekend may not be read until the following working day and therefore treated as received on the following working day.

 

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Sale items

Sale items are non returnable.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.